We're proud to be the only Rakuten Merchant providing you with authentic product straight from the Studio Warehouse and We want you to be 100% happy with your purchase, so we'll do everything we can to make sure you are - from great prices to excellent Customer Service.
Most of the queries we receive relate to how to return product so we hop the information noted below clarifies how we can help you.
We have 2 types of returns:
Unwanted / Mistakenly ordered items:
If you are unhappy with your purchase you can return it to us within 30 days of the item being dispatched to you for a full refund, including any postage charges we have made to deliver the item to you. Please note that DVDs, CDs, Blu-Rays, Games and other video and audio recordings, computer software and games which have been opened or have had their shrinkwrap removed are not eligible for return.
Damaged / faulty items:
If your item has arrived damaged or is faulty then we will endeavour to put this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then The Entertainment Store will pay for the cost of the return either via a pre-paid label or reimbursing you for reasonable shipping costs.