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About Us

Fancy Dress Factory are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at
info@fancydress-factory.co.uk.

Our Contact Details

Post: Fancy Dress Factory, 183 Main Street, Bellshill,Lanarkshire, ML4 1AH
Telephone: 01698-748770  9.00am - 5.30pm Monday to Saturday.
Calls charged at National Rate.
Email: info@fancydress-factory.co.uk

Registered Ltd Company.

Fancy Dress Factory is the trading name for 'and Sew Louise Ltd' a registered company. Company registration number SC254596.

V.A.T Registered company.

We are a V.A.T registered company. V.A.T. number 624173164.
We are a fair and honest company and have been trading since 1985.

Customer complaints

Please send an email to info@fancydress-factory.co.uk
We endeavour to respond to all complaints within five working days.

Ordering

You can place your orders securely with us online or you can place your order by telephone Monday to Saturday
between 9am-4.30pm on 01698-748770.
Please note this is our retail outlet and our staff may be busy so please be patient with us.
The quickest and easiest way to order is on-line.

Customer Support

For order enquiries and customer support:
Telephone: 01698-748770 9.00am - 5.30pm Monday to Saturday. All calls charged
at BT National Rate.

Shipping And Handling

U.K Standard First class post. This is not
track-able, it is just standard 1st class post. It normally takes
between 2-5 working days. (It may be longer)

Our Returns Policy

Please note: A separate returns policy applies for in-store purchases. Exchanges or returns
will only be made in store on the same day as purchased: due to the nature of our business
(fancy dress) Please refer to notices in store for more information.

If you are unhappy with the goods received we will refund purchases if they are sent back at
the customer??s expense in new re-saleable condition within 7 days. If there is nothing wrong
with the goods i.e they are not faulty original postage costs will have to be paid by you,
the customer. Full amount for items only will be refunded.

Any returned items must be sent back at the customer??s expense in the original packaging and
condition they were received in. In order to arrange a return please e-mail
info@fancydress-factory.co.uk with your full
details and order number. Please head this e-mail `RETURN FANCY DRESS ITEM??
If your return is authorised we will provide you with a returns address.

Returns sent without authorisation will not be accepted.

These terms apply to your order. We may change our terms and conditions at any time, so please
do not assume that the same terms will apply to future orders.

We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition.
This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be exchanged for an equivalent product.
You must ensure that the goods are packaged adequately to protect against damage in transit.