Our returns address is:
Alpi UK (Fashion Logistics)
Miles Gray Road
Essex SS14 3HJ
In order for us to process your request efficiently we ask you print and fill out the RETURNS FORM. If you are unable to print the form please include a note with you name, address/contact details, and what you would like us to do on receipt of the item ie refund or exchange.
If you are not completely satisfied with your purchase(s) for any reason you are entitled to return any or all of the items to us for a full refund or exchange. Returned items must reach our warehouse no more than 14 days from the original order date to qualify for a refund or exchange.
All items returned must be in their original condition with all swing tags, labels, branding and marketing materials intact. We reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale.
All returned items remain your responsibility until they arrive back at our warehouse. We recommend that all returns are sent using a traceable service such as Recorded Delivery or via an equivalent service that requires a signature upon delivery.
Orders placed before 2pm Monday-Friday will usually be despatched same day.