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Returns Information

Our returns address is:

Alpi UK (Fashion Logistics)
Miles Gray Road
Basildon
Essex SS14 3HJ


Returns Form:

In order for us to process your request efficiently we ask you print and fill out the RETURNS FORM. If you are unable to print the form please include a note with you name, address/contact details, and what you would like us to do on receipt of the item ie refund or exchange.


Returns Policy:

If you are not completely satisfied with your purchase(s) for any reason you are entitled to return any or all of the items to us for a full refund or exchange. Returned items must reach our warehouse no more than 14 days from the original order date to qualify for a refund or exchange.

All items returned must be in their original condition with all swing tags, labels, branding and marketing materials intact. We reserve the right to withhold a refund, credit or exchange for any of items returned to us that are deemed unfit for re-sale.

All returned items remain your responsibility until they arrive back at our warehouse. We recommend that all returns are sent using a traceable service such as Recorded Delivery or via an equivalent service that requires a signature upon delivery.


Shipping Information:

Despatch:

Orders placed before 2pm Monday-Friday will usually be despatched same day.