Your items are usually despatched same day and should be with you in 2-4 working days depending on Royal Mail. If for any reason your item hasnt arrived, please allow 10 working days before contacting us as Royal Mail wont deem the parcel lost until this time period has ellapsed.
Epson / Brother:
Please be aware that you cannot use compatible cartridges along side original ones, you must replace the full set with compatibles. If you have inserted a full set and printer says not recognised take the cartridges from printer, turn printer off and back on and re-insert cartridges pressing firmly in place. Do not touch the chip with you hand as this can also cause problems. On most models of printer the correct ink level will be shown but there are a few printer types that will not show the correct full ink level even though cartridges are full and will print until empty. If for any reason you can't get working which is very rare please try another set. We will always replace any returned faulty items.
HP, Lexmark, Canon & Dell:
Please be aware that on most remanufactured cartridges the ink level cannot be reset. The cartridge may show half full or empty but be assured we fill all cartridges ourselves and fill each cartridge to higher capacity than originals. Just print as normal and cartridge will work until it is empty.
If for any reason you printer doesn't recognise the chip you can try wiping the copper contacts on the cartridge with soft cloth and warm water.
If you are having a problem with ink not coming out of cartridge, this can sometimes happen with remanufactured cartridges if they develop an air bubble in transit. Try placing the print head of the cartidge on some hot wet kitchen roll for 10 mins as this will draw the ink and clear the air bubble. Then re-insert cartridge and do a print head clean.
Returns & Refunds Policy:
If you have any problems with our products, we always offer customers a replacement or refund. Simply return the items to us at the freepost address below with a note with your name and address details, your order number and also state what the problem is and also whether a replacement or refund is required.
Hornsea Inkjet Supplies
Email - firstname.lastname@example.org