To return or exchange products
At Lights4fun, we want you to be delighted with every purchase you make. In theevent that you're not, and you wish to return a product, you may do so within14 days of the despatch date, as long as the item is unused, in the originalpackaging and in a re-saleable condition. Where promotions are applied toorders, the proportional discount will be applied to each item in the basketand that proportion will be refunded in the event of a return. Your statutoryrights are not affected.
To change or cancel an order
In most circumstances it??s not possible to make changes to your order once you??veplaced it. Lights4fun.co.uk uses an automated system which immediatelyprocesses all orders for picking and packing. If you??d like to add products toyour order, please place a new order for these items. If you need to changedetails of your delivery address, remove items from your order or cancel itcompletely, please contact our Customer Services team for advice on 01423816040 during normal office hours. Please be ready to quote your order numberand order date. If your order has already been packed, despatched or delivered,then you'll need to follow our returns procedure below on this page.
Orders lost in transit
For orders that are lost in transit using Royal Mail 1st or 2nd class, 14 days haveto pass from the date of dispatch before an investigation can be opened. 90% ofthe time a lost parcel will eventually be returned to Lights4fun as 'not calledfor' from a local sorting office so please visit your sorting office depot, notyour local post office to check if a parcel is being held for you. Once 14 dayshave passed we can then open an investigation. We will not replace or refundany parcel that is lost in transit before the 14 days have passed.
All orders placed using our express delivery courier option are fully insured andtracked for peace of mind. If your items become lost in transit on our expressdelivery service we will file a claim with the courier and ensure your order isfulfilled as soon as possible.
Incorrect, faulty or damaged goods
If you are having a problem with one of our products please call us immediately on01423 816040 or outside the UK +44 (0)1423 816040. We??re always happy to helpand will do our utmost to ensure an immediate resolution to yourproblem. Depending on the circumstances we can often arrange a nextworking day `swap it?? service where we deliver the new product and collect thefaulty item at the same time to make it easier for you.
How to return unwanted goods
To return or exchange goods you must follow these guidelines. Please do not simply returnyour goods without following the process below.
Contact us through Play.com. Provide your order reference number, contact details and abrief explanation for the return. We will then contact you with return details.
You can also telephone our Harrogate based team on 01423 816040 during office openinghours (Monday to Friday 8.30am - 5.00pm). Once the Customer Services team haveestablished the reason for your return they will then give you a returnsauthorisation number (RAN). Always write your returns authorisation number onthe outside of your parcel. Please do not write on the productboxes; doing so will result in a partial refund. Keep a note of your RANand your original order reference number in case of a query. If you return anyorder without a RAN or authorisation from Lights4fun your return postage costsmay not be refunded.
The returns address will be confirmed on production of your returns authorisationnumber (RAN).
When returning your goods please securely package your parcel to avoiddamage and include the initial delivery note. Please write your RAN on yourdelivery note and tick all the items you are returning. We will credit therefund to your payment card account within 10 days of receiving the returnedproduct (please note your bank may take up to 21 working days to credit youraccount with the refunded amount). We cannot accept liability for goods thatget lost or damaged when they are returned, and request that you return yourgoods using a signed for or similar tracked service. A proof of postage receiptwill not suffice. We are not liable and cannot take responsibility for anybank charges that you may have incurred during the refund process.
We want you to be delighted with your purchase. If you're not and want to return theproduct to us, you may do so following the instructions above and we willexchange or refund it.
Under the Distance Selling Regulations, if you buy online or by phone, your consumerrights entitle you to a full refund if you request one in writing within 7working days of receipt. At Lights4fun we realise that this is usually notenough time to make a decision so we give you 14 working days. We willreimburse you the cost of returning a product back to us if the item isdeemed faulty, however will not cover any charges back to Lights4fun if youchange your mind or want to cancel the order.
Proof of purchase
You must keep your proof of purchase safe and have this to hand if we requestit. If you have a receipt or delivery note then this will suffice andwe'll refund the original debit or credit card used to purchase. We cannotrefund an alternative card and if your original debit or credit has expired youwill be issued with a credit note.
Condition of returns
It's important that returned items are in the best possible condition, so please takereasonable care of them and keep all packaging.
Products we're unable to cancel, refund or exchange
Unless faulty or not as described, we cannot refund or offer an exchange on made toorder/bespoke items, and we are unable to accept order cancellations for these products.