• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help

We??re great value

We know that our customers love the Lowplex fantastic low prices, and we??re committed to bringing you the best books at amazing discounts. You??ll find our range of exclusive book sets and hand-picked favourites at discounts of at least 50% and often over 70% off the publishers?? prices, because we work with the publishers to come up with excellent deals on the books we know our customers want.

We're exclusive

Some of our great value book sets are produced just for us,  you??ll love our high quality collections of books from classic, bestselling authors and the most popular children??s characters. We??re sure you won??t find these books cheaper, you have no obligation to order more than once as we are not a book club, although once you see our great products we hope you??ll join our family of customers who shop with us again and again!

We're passionate about books

Cook books, kids?? books, prize-winning novels, gripping thrillers?? we love them all and are dedicated to bringing you the best books in every genre. As well as our Lowplex expanded our range to bring you a hand-picked selection of over 10,000 new and bestselling books, giving you even more to choose from. Our staff and customer reviews will help you decide what to buy?? and remember, our prices are always highly competitive!

We're reliable

We pride ourselves on offering customer service that??s second to none. We use reliable couriers and do all we can to ensure that you??re completely satisfied with your order. If you do have a query you can contact our customer services team based here in the UK, and they??ll do their best to help.

Returns policy

If you are not completely satisfied with your purchase, you may return it to us in its original condition for a complete and immediate refund, within 14 days of receipt. This refund will cover the initial cost of the items purchased, but not any delivery charges incurred by you on returning the product/s to us.

If the item is damaged or we have supplied you with the incorrect product, our customer service team will arrange a replacement and for the item to be collected. If, after your order has been despatched, you wish to cancel the order because you no longer require the books, you will need to send the goods back to us at your own expense. When the goods are received back in good condition we will refund you for the goods and any postage you paid on your original order only. Authorisation to return goods must be obtained at all times.

Our refund guarantee is in addition to your statutory rights and does not affect them in any way.

How to return your goods in 3 easy steps

1. You can call our Customer Service team 9am to 5pm seven days a week on 0116 2619765.
2. If your goods need returning please parcel them up with the original documentation and write the authorisation number on the outside of the parcel.
3. If it is a collection please leave as instructed. If returning in the post please obtain a return label from us.

Please allow up to 21 days for a refund. Please allow 10 days for a replacement. Damaged or faulty books will be replaced immediately when you contact us.

VAT Registration Number: 834342636