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Acceptance of Order

Your order is dependant on live stock.  The system
shows the actual
live stock levels when you add items to your basket, but that does not
reserve them and rarely if you delay in paying, the items may have been

sold elsewhere.  If you particularly need a kit but are unable
to pay
for a day or two, please conact us to ensure we reserve it.

UK Mainland

Your goods should reach you within 5 working days of your
order being
placed. It is our aim however to ship all orders by the next working day
following receipt, (for orders received before 12:00 noon).
Consignments are delivered at anytime between the hours of 9:00am and
6:00pm. Unfortunately it is not possible to specify an am or pm delivery
time.

If nobody is available to accept the delivery our carriers may
either:

Leave the consignment in a safe location
Leave the consignment with a neighbour & Leave a calling card
giving you the opportunity to arrange a more convenient delivery time

We do not deliver on Saturday, Sunday or Bank Holidays.

Choose An Alternative Delivery Address

With your 1st order your delivery details must be the same as
the card
holder??s details. On subsequent orders an alternative delivery address
can be submitted. Just complete the alternative address section on the
checkout page.

We do not deliver on Saturday, Sunday or Bank Holidays.

Europe / Rest of the World

European and Worldwide delivery can take up to 14 days after
being
dispatched and are subject to possible customs clearance and local
charges.

All quoted delivery times are based on standard working days
i.e. Mon - Fri (excluding public holidays etc).

Customs

When ordering mail-order goods for delivery overseas, you may
be
subject to import duties and taxes which are levied once a shipment
reaches your Country. Any additional charges for customs clearance must

be paid by you as we have no control over these and cannot predict what

they will be.

Customs policies vary widely from Country to Country and you
should contact your local customs office for further information.

Returns

  • We believe that you will be delighted with your product but
    there may
    be occasions where you feel it necessary to return an item. We aim to
    keep the process as simple as possible and these terms do not affect
    your statutory rights.
  • We will try to attend to all returns as soon as practically
    possible.
  • Please note that product returns are not able to be
    accepted in person at our office address.
  • Unwanted Products
    • Our policy is to ensure that you are satisfied every
      time you place
      an Order with models4hobby.co.uk If you are unhappy with an item when
      you receive it or if you simply change your mind please return it to us

      within 14 days, with the dispatch note, having taken reasonable care of

      it and in an unused state complete with packaging and all components,
      and we will refund you the price you paid for that product (excluding
      P&P).
    • We will make the refund once we have inspected the
      returned item
      and are satisfied that it has been returned to us in the condition it
      was in when delivered to you.
    • You will only have to pay for the return postage of the
      Products.
    • This does not affect your statutory rights.
  • Faulty Products
    • We try to select and package the Products as well as
      possible to
      ensure they arrive in good condition. However, if a Product arrives
      damaged or with defects, or is not what you Ordered, we will replace it

      free of charge or provide a full refund as appropriate. Please contact
      sales@models4hobby.co.uk to obtain a Goods return
      number within 7 days of receipt.
    • In these circumstances we will also pay you the cost of
      the return
      postage. Please obtain a proof of posting certificate from your Post
      Office to enable us to process the refund for your return postage costs.
    • This does not affect your Statutory Rights.
  • Returning Unwanted or Faulty Products
    • Please contact us by email (at
      sales@models4hobby.co.uk)
      to inform us of your wish to return Products.
    • We will allocate you with a Returns Code or reference
      number which
      should be included with the package to improve processing of your
      return.
    • Please use a secure delivery method which requires a
      signature upon
      receipt (such as via Royal Mail First Class Recorded Delivery).

      You will be responsible for the returned Products until they reach us.

We will not accept goods without a valid Returns
Authorisation Number.

Privacy Policy

  • We will treat all your personal information as
    confidential, and are
    committed to protecting your privacy. Any personal information which you
    provide to us is held in accordance with the Data Protection Act 1998.
  • We use the information we collect about you to process
    orders, to
    provide a more personalised shopping experience and, if you request, to

    notify you of products, special offers or other information that may be

    of interest to you.
  • We do not sell or pass on any personal information to any
    other Companies or Organisations.
  • We comply with recent changes in cookie requirements under
    EU laws.

Order Acceptance

We will send you an email confirming receipt of your order and

containing the details of your order. Your order represents an offer to

Models4Hobby to purchase a product or products, and our acceptance of
your order, and completion of the contract between you and us will only

take place on the dispatch of the products you have ordered. We reserve

the right to refuse acceptance of your order. Such non-acceptance may be
the result of one of the following:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for payment
The identification of a pricing or product description error

If there are any problems with your order you will be
contacted by our Models4Hobby Web Customer Services Department.

The sales contract between us is completed in England. We
reserve the
right to reject any offer to purchase by you at any time.