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Toys, games and the things
you need for sport

Handling time - UK and overseas orders

All orders placed before 1:00pm Monday to Friday are despatched from our
warehouse the same day via Royal Mail or our couriers Citylink, APC or UPS,
subject to stock availability and security checks. Orders received after 2:00pm
Friday will be shipped the following Monday. The delivery method used is based
on the size, weight and value of the order.

If your package is being delivered by Courier or Royal Mail Signed For service, it will
require a signature on arrival. If you are out they will pop a card through your door
to let you know how to get your parcel.

Service (UK deliveries)

Standard Delivery (FREE)

Delivery window: Mon - Fri 8am - 6pm, Sat 8am - 12pm
Delivery time: 4-6 working
days from order placement

1st Class Delivery (£1.50)

Delivery window:
Mon - Fri 8am - 6pm, Sat 8am - 12pm

Delivery time: 2-3 working days from order placement

Express Delivery (£5.95)

Delivery window: Next working day (Mon - Fri), usually delivered with your normal mail
Orders must be placed before 2.00pm
Delivery time: Next working
We use Royal Mail Tracked 24, which has a 98% next day delivery record
This service is tracked to the point of delivery, but does not require a signature
Note that this is not a guaranteed service

Service (Ireland and the rest of Europe)

Airmail, 4 - 9 days.

Non delivery

We know it's a big deal for you if your item does not arrive, but it is
very rare. We ship many thousands of packages each week, but we get very
few genuinely lost items - much less than 0.5%. Most of the items
reported as not delivered turn up a day or two later, or are held at the
local sorting office because they could not be delivered. Our
experience is that very few postmen leave a card when an item cannot be
delivered. If your package is late, check your sorting office first. If
they don't have it, let us know and we will give you a deadline, by
which the item should arrive (10 working days after posting in the UK, 20
working days for other destinations). If it is still missing after the deadline,
Royal Mail regard it as formally lost and we will offer you a free replacement
(sent by 1st class Recorded Delivery) or a full refund, and if you paid an
express fee we will refund that.