Toys, games and the things you need for sport
Handling time - UK and overseas orders
All orders placed before 1:00pm Monday to Friday are despatched from our warehouse the same day via Royal Mail or our couriers Citylink, APC or UPS, subject to stock availability and security checks. Orders received after 2:00pm Friday will be shipped the following Monday. The delivery method used is based on the size, weight and value of the order.If your package is being delivered by Courier or Royal Mail Signed For service, it willrequire a signature on arrival. If you are out they will pop a card through your doorto let you know how to get your parcel.
Service (UK deliveries)
1st Class Delivery (£1.50)
Delivery window: Mon - Fri 8am - 6pm, Sat 8am - 12pm
Delivery time: 2-3 working days from order placement
Express Delivery (£5.95)
Delivery window: Next working day (Mon - Fri), usually delivered with your normal mailOrders must be placed before 2.00pm Delivery time: Next working dayWe use Royal Mail Tracked 24, which has a 98% next day delivery recordThis service is tracked to the point of delivery, but does not require a signatureNote that this is not a guaranteed service
Service (Ireland and the rest of Europe)
Airmail, 4 - 9 days.
We know it's a big deal for you if your item does not arrive, but it is very rare. We ship many thousands of packages each week, but we get veryfew genuinely lost items - much less than 0.5%. Most of the items reported as not delivered turn up a day or two later, or are held at thelocal sorting office because they could not be delivered. Our experience is that very few postmen leave a card when an item cannot be delivered. If your package is late, check your sorting office first. If they don't have it, let us know and we will give you a deadline, by which the item should arrive (10 working days after posting in the UK, 20working days for other destinations). If it is still missing after the deadline, Royal Mail regard it as formally lost and we will offer you a free replacement (sent by 1st class Recorded Delivery) or a full refund, and if you paid an express fee we will refund that.