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ABOUT US:

At ocean tree trading we aim to offer remarkable products at unbelievable prices. We promise that by choosing us, you not only grab a bargain, but also get fantastic service.

On the site you can find a range of products including Electrical, sound & vision, home, fashion and footwear.

We offer a great range of clearance products, 100% genuine brands and within our shop there is a gift idea for everyone.

We have a devoted customer service team ready to reply to any questions or queries you may have.

You can trust to have a great shopping experience with us, and you can be assured that we will take care of you.

We hope you enjoy shopping with us.

Ocean Tree Trading
11 Acton Park Estate
Eastman Road
Acton
London
W3 7QE

United Kingdom

Company registration number: 03877786

VAT number: GB 945793963


SHIPPING:

Please note that we can ship only to the UK.

Our aim is to dispatch all items purchased within 2 days of receipt of payment (except Saturdays and Sundays or Bank holidays).

All items will be shipped by tracked service through Royal Mail or DPD, and will take circa 2 BUSINESS DAYS to arrive with customers (MAINLAND UK addresses only).

Once goods are dispatched we cannot affect transit times to our customer. Transit commitments are provided by Royal Mail and DPD.

We only dispatch to the confirmed delivery address provided by Play.com. Before you pay, please make sure your address in Play.com matches the address you would like us to ship to.

If there is a sizeable delay in your units arriving please contact us as we can provide the tracking number. However, please allow at least 5 working days after payment before contacting us.


RETURNS:

We do our best to serve each and every customer the best we can and we understand that on occasion you might need to return products.

Please note we can only accept a return if the item is in its original packaging and with all the components.

If for any reason you are not completely satisfied with your purchase you can return the product to us within 14 days of delivery.

Shipping and handling fees are refundable, but only if there is an error with the dispatch process.

Customers are responsible for return shipping with original packaging included, and sufficient outer packaging to protect the unit in transit. Please remember to obtain and keep proof of postage when you send the item back. Proof of postage does not cost anything however without this there could be a delay in your refund being issued.

Please note that under no circumstances will we refund for return P&P unless upon testing, a fault can be found with products. Please note that all items are fully tested once returned.

Merchandise received back damaged or with missing components will not be eligible for refund.

On receiving the item, we will endeavour to process all refunds within 10 working days.

Please contact us by email before sending any items back for our detailed returns procedure - please ensure that written details of the fault are included with any returns.

Please address all returns to:

ocean tree trading returns
Po Box 520
Witney

OX28 9LB