About Outdoor Look
Outdoor Look is an online supplier of leading outdoor clothing, hiking shoes, hiking boots and other related items. We stock top brands including Regatta, Craghoppers, Helly Hansen, Hawkshead & Hi Tec. All our customer service staff are fully trained on the wide range of products that we stock so we can provide you with reliable and unbiased advise.
We are able to ensure product availability because we only show live stock from our warehouse that is available for either next day or our 2-3 working day delivery service. At Outdoor Look you can buy your outdoor clothing with complete confidence, we operate a 365 day a year returns service - zero hassle free.
How can we sell so cheaply
Our cost prices are kept low by buying in bulk on both end of line items and the latest lines. In addition to that, we don??t spend money on expensive retail outlets meaning we are able to pass those savings directly on to our customers. We offer savings of up to 75% on lines across the site and some of our stock is limited, so in some cases, once it's gone, it's gone.
If you have a query about your order please call our customer service team on 0844 873 82 86 Lines are open from 9am to 5pm Monday to Friday.
365 Day Returns Policy
If you are not completely satisfied with your purchase, simply return it to us within 365 days, unused and in its original packaging for a refund or exchange. We recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection as to when you received the goods to ensure the goods are not damaged on the way back to us. Please include the original invoice document and complete the reverse tear off slip as instructed. This is your returns ID and without this we can not refund.
If you wish to return an item for a refund or exchange, please call us on 0844 873 82 86 and we will arrange for DPD to pick the goods up from you. Please note we charge for the collection service, so please check before returning.
Alternatively if it is more convenient for you, please take the goods to your local post office and send them back to us (the address is OutdoorLook t/a Brookes UK Ltd, Unit 5, Cannon Mill, Gunco Lane, Macclesfield, Cheshire SK11 7JL).