We dispatch our orders daily and for 99% of orders within 24hrs of the order originally being placed. All orders are shipped Royal mail Second Class and as such can take anywhere from 3 to 21 days subject to the shipping address. We do not offer a tracked service in order to keep ourcosts to and the cost to the customer as low as possible. Every penny we can save goes towards any one of our good causes so it is very important to us.Please be aware that we do not offer an expedited delivery program after orders have been placed but we can makearrangements should you require a faster delivery and you notify us prior to you placing your order.I would also like to remind all of our potential customers that ALL our products are donated. This meansthat although we do received a few new & sealed DVD's, CD's & Games they are rare so please get in touch with us to make sure you are completely satisfied with the product you are ordering.