ROOV RETURNS POLICY
We want to ensure you are always happy when shopping with us, but just in case there is a problem, we gladly offer returns and exchanges as per our returns policy below:
How to Request for a Return Authorisation Number ("RAN")If your item is defective or an unwanted purchase (within 7 days of receipt), please contact us firstly (including the date of receipt) and one of our team members will email you back with a Returns Authorisation Number. Please note in failure to request for the RA number may result in your return not being dealt with efficiently, as we may have difficulty identifying the sender.PC GamesReturns of this format cannot be returned once opened, so please check the game will run on your machine before ordering, as we cannot be responsible for incompatibilities with your system.Items Faulty on ArrivalIf your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. If a returned item is found not to be faulty by our technicians, we will return the item back to you, and in this instance you will be liable for the return carriage.If you change your mindIf you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Please contact us to obtain returns authorization number, and return back to us at your own expense.Returning Parcels back to usFor safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.Important NoteAll items must be returned to us in their original condition. With this in mind, please follow the instructions above. Failure to do so may result in us being unable to accept a return.