Terms of Service
We're committed to selling high-quality products we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something.
Unwanted Purchases/Your Right to Cancel
You must notify us of your intent to cancel within 7 days of the date of delivery to your address.
Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice.
The Buyer is not responsible for return shipping costs however we will not be responsible for goods lost in transit.
You must notify us that you are returning your order as soon as it develops a fault.
In the event that the item has a fault when delivered then you must notify us giving us full details of the fault within 72 hours of receiving the item, failure to notify us within 72 hours will invalidate any claim.
Depending on the fault of the item you may be asked to supply photos, this will help us to determine the extent of the fault and speed up the claim process.
In the event of a fault developing within 30 days of purchase, a replacement will be sent or a full refund issued after receipt of the returned item and verification of the fault.
Should an item become faulty after 30 days of purchase but within the stated warranty period, we will, at our discretion, offer a repair, a replacement or a cost of item refund after receipt of the returned item and verification of the fault.
If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund will be issued, and the buyer will be responsible for any fees for return shipping.
All replacements are subject to stock availability at the time of processing.
In the unlikely event of receiving an incorrect order or substituted item, please accept our apologies and contact us to inform us of our mistake.
Please return the item in its original condition, and upon receipt and subject to stock, we will ship your correct item or offer a full refund.
Please enclose the return postage costs which will be refunded.
For all returns, please include a reason for return or the nature of any fault(s), your order number, name, postal address, email address and your eBay user name.
Please detail your preference for a replacement or a refund and provide us with a daytime contact number should we need to contact you.
Please allow up to 5 working days to test and process all returns, and up to 10 working days for completion of any repairs.