Delivery Policy,All items are sent out via Royal Mail on their 2nd Class delivery service.Items that are either too large or too heavy for Royal Mail will go with another Courrier.If your item qualifies for Tracking, you will be provided with the tracking number for your item.If you have not received your order on time please send us a message and we will take appropriate action.Thank you for shopping with SupplyMeBeauty.
Returns PolicyOur Returns Policy forms part of and must be read in conjunction with our Terms and Conditions of Sale, we also reserve the right to change this Returns Policy at any time.
On receipt of an item you must check it as soon as possible following receipt and always before use.Please ensure that a returns authorisation number is obtained before attempting to return any items to us (please see the section headed "What to do to return your item to us" below).Your right to change your mindYou have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item. (please see the section headed "How to Return an Item").
We are unable to accept the return of the items unless they are returned unopened (i.e. no broken seals) and/or in the original condition at point of receipt or faulty (please see the section headed "Damaged or faulty items" below):Wrong item receivedTo receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Damaged or faulty itemsIf you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.
Your statutory rightsOur Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.What to do to return your item to usContact us through your account via our online message centre or call us on 0845 5218545 , please inform our customer service team of your order number, the item you are returning and the reason for return. They will then give you with a unique returns authorisation number and will confirm the address you need to return the item to.
Please package the item securely and include inside the package your order number, name and address. Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.What we'll do nextAll products returned to us are checked by our Returns Department.
If you are entitled to a refund then we will refund the price of your item (including the cost of delivery).Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.We will refund the original credit/debit card/PayPal account used to purchase the item.Return of replacement goodsIf an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Cost of returning itemsPlease note that we can only refund the postage costs for returning an item where:
We sent you the wrong item, or the item is damaged or faulty; or here you are returning a substitute or replacement item which you do not want to keep.We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.ComplaintsIf you are not satisfied with the way in which we have handled the return, replacement or repair of any item, please contact our customer service representatives on 0845 5218545, at firstname.lastname@example.org or by post at Customer Service, Supply Me Beauty Po Box 16410 Redditch B97 9PG