8 YEARS OF GREAT GAMES, GREAT PRICES AND GREAT SERVICE ...
Welcome to The Game Collection's Play Store. Although we have only recently opened our store on play.com we've been selling online since 2005 and our aim is to bring you a comprehensive range of new release and back catalogue video games for all current formats.
Backed by a multi-million pound distribution company, we use our immense buying power to bring you amazing prices, very often amongst the very lowest in the UK. Not only that but we back it all up with top-notch telephone and e-mail based customer services from our UK based team in our Swansea HQ.
If you're not happy with your purchase and the service you received, we're not happy.
Orders are usually despatched within 24 hours (Monday-Friday) via Royal Mail First Class. Royal Mail state that 93.4% of 1st Class items are delivered next working day so most customers receive their item 2-3 days after placing their order.
RETURNS / REFUNDS
We want you to be happy every time you shop with us, but if you ever need to return an item then we aim to make things as simple and straightforward as possible. Please contact our customer service team using the details below BEFORE returning any item so your return can be authorised. Failure to do this may result in no refund being issued. We accept returns of unwanted but still sealed games within 7 days in accordance with the Distance Selling Act. We will also accept faulty returns up to 30 days after purchase but please contact customer services with any queries. We will process all returns within 48 hours upon receipt of the returned item.
In case you need it for any reason our VAT number is 862311250.
For any queries please contact us by email at email@example.com or by telephone on 08456 021 847 - remember to have your order number handy. Our normal working hours are 8.00am to 4.30pm Monday to Friday. Our address if you need to contact us by post or wish to return an item is:
The Game Collection
Unit C Redbrick Court
Swansea Enterprise Park