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DELIVERY POLICY

We offer two options for delivery within the UK - STANDARD or EXPRESS as well as a STANDARD service for delivery to Europe. Most orders placed before 3pm Monday-Friday (excluding bank holidays) ship the same day - there may be a delay in shipping your order if Play.com do not approve it instantly and require further verification ....

UK DELIVERY

STANDARD - ROYAL MAIL FIRST CLASS

All standard items are delivered by Royal Mail 1st Class Post. All orders are delivered within the UK for FREE. All orders placed Monday-Friday (excluding Bank Holidays) will be despatched within 24 hours. Orders placed after 3pm on Friday will not be processed until Monday morning.

High value items are sent Royal Mail Recorded Signed For and so will require a signature on delivery. Larger items such as dance mats and consoles will be sent via Courier and again will require someone to sign for the goods.

Delivery usually takes 2-3 working days. Royal Mail state that 92% of their First Class mail arrives the next day, but if yours doesn't Royal Mail has the following advice:

  1. IS IT LESS THAN 4 WORKING DAYS SINCE YOUR MAIL SHOULD HAVE ARRIVED?

    If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.

  2. IS IT 4 TO 10 DAYS SINCE YOUR MAIL SHOULD HAVE BEEN DELIVERED?

    If so, Royal Mail classes your item as officially delayed and they recommend that you should:

    • Check with your neighbours to see if a parcel has been left with them
    • Check any outhouses you might have where mail may be left if it cannot fit through your letterbox
    • Contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
  3. HAVE 14 DAYS PAST SINCE YOU ITEM WAS POSTED TO YOU?

    Royal Mail will now class your item as lost and we will either send you a replacement or give you a refund. Please contact us stating your order reference number and confirming that you have not received the item. We will pursue the issue with Royal Mail for compensation and your email/letter will be used as evidence.


EXPRESS - SPECIAL DELIVERY NEXT DAY

For the majority of our items, we offer Royal Mail Special Delivery which is guaranteed by 1pm the next day (excluding Bank Holidays). This delivery method is only available before 3pm Monday-Friday for £5.95.

EUROPEAN DELIVERY

All standard items are delivered by Royal Mail 1st Class Post. All orders are delivered within Europe for FREE. All orders placed Monday-Friday (excluding Bank Holidays) will be despatched within 24 hours. Orders placed after 3pm on Friday will not be processed until Monday morning.

High value items are sent Royal Mail International Signed For and so will require a signature on delivery. Larger items such as dance mats and consoles will be sent via Courier and again will require someone to sign for the goods.

Delivery usually takes 3-5 working days but if yours hasn't arrived in that time Royal Mail has the following advice:

  1. IS IT LESS THAN 7 WORKING DAYS SINCE YOUR MAIL SHOULD HAVE ARRIVED?

    If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.

  2. IS IT 7 TO 19 DAYS SINCE YOUR MAIL SHOULD HAVE BEEN DELIVERED?

    If so, Royal Mail classes your item as officially delayed and they recommend that you should:

    • Check with your neighbours to see if a parcel has been left with them
    • Check any outhouses you might have where mail may be left if it cannot fit through your letterbox
    • Contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
  3. HAVE 20 DAYS PAST SINCE YOU ITEM WAS POSTED TO YOU?

    Royal Mail will now class your item as lost and we will either send you a replacement or give you a refund. Please contact us stating your order reference number and confirming that you have not received the item. We will pursue the issue with Royal Mail for compensation and your email/letter will be used as evidence.