• Hello,Welcome to Play.com.  . (Not youSign in?) | Register
  • 0 SuperPoints
  • Your Account
  • Help

TheHut.com on Play

TheHut.com is a leading online UK retailer in Mens & Womens fashion, health & beauty, entertainment and gifts. Our Play outlet brings you the very latest high street trends for less!

Returns and Refunds

We do accept goods back at TheHut Outlet on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.

If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:

Returns Department
Unit 10
Stretton Distribution Centre
United Kingdom

We will refund the value of the goods upon receipt if requested. Please see our Returns Procedure section on site for further details.

When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.

*Please note that all orders must be 
returned to us within 30 days of purchase.

Shipping Information

Your order:

To ensure the quickest delivery times, please select an address where someone will be present between the hours of 9am and 5pm. We aim to dispatch all orders within 2 working days.

UK Orders
RegionShipping Time
UK1-2 days

Please note that our shipping timescales can not be guaranteed.  We regret that delays may occur, especially during busy periods such as Bank Holidays and severe weather conditions.

International Orders

Our international orders are normally shipped via Airmail to the destination country and then via your local postal service.

Shipping Timelines
RegionShipping Time
European3-5 days
USA5-10 days
Rest of the World7-14 days

Please note that our shipping timescales can not be guaranteed. We regret that some parcels may take slightly longer due to postal delays, custom duty delays (in some non-EU countries), national holidays and severe weather conditions. 

Cancellation/Change of address on order

We regret that once you have submitted your order we are unable to amend/cancel your order details. Please ensure that you check that your order details are correct prior to submission.

VAT Number


Contact Us

Please feel free to get in touch to discuss your order at thehutoutletstore@thehutgroup.com where we aim to respond to all queries within 2 working days where possible.