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Shipping & Returns

All items will be dispatched within one working day of receiving cleared payment, except at Weekends, these will be posted the next working day. It takes 3 to 5 working days to receive the purchased item.


Please exclude weekends and holidays on all shipping.


Once the order has been sent we will e-mail you the confirmation of dispatch. Please make sure that the e-mail address you have registered with Play.com is valid. For any issues please contact us through the Contact Us page on this website, we aim to respond to all messages during regular business hours Moday - Friday, any messages sent outside of this time period will be answered the next working day or as soon as possible.


All shipping costs include Royal Mail postage and packaging cost.


Your items will be packaged carefully, in plain packaging for privacy.


If for any reason you are unhappy at any point of the sales process - please contact us as we always aim to give our customers a 100% satisfaction interaction with XSRE.


Purchases are protected by the Distance Selling Regulations, which allow the buyer to cancel the purchase within seven working days after the day the buyer receives the item.